Manual de utilizare pentru casti cu anularea zgomotului BOSE QuietComfort Headphones
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QUIETCOMFORT HEADPHONES
I MP O RTA NT SA F ETY INSTRU CTIO N S
Please read and keep all safety and use instructions.
Bose Corporation hereby declares that this product is in compliance with the essential requirements
and other relevant provisions of Directive 2014/53/EU and all other applicable EU directive
requirements. The complete declaration of conformity can be found at: www.Bose.com/compliance
This product conforms to all applicable Electromagnetic Compatibility Regulations 2016 and all other
applicable UK regulations. The complete declaration of conformity can be found at:
www.Bose.com/compliance
Bose Corporation hereby declares that this product is in compliance with the essential requirements
per Radio Equipment Regulations 2017 and all other applicable UK regulations. The complete
declaration of conformity can be found at: www.Bose.com/compliance
Important Safety Instructions
Do not use this apparatus near water.
Clean only with a dry cloth.
Refer all serv
icing to qualified personnel. Servicing is required when the apparatus has been damaged in any
way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the
apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has
been dropped.
WARNINGS/CAUTIONS
• To avoid hearing damage, do not use your headphones at a high volume. Turn the volume down on your
product before placing the headphones in/on your ears, then turn the volume up gradually until you reach a
comfortable, moderate listening level.
• Use of these headphones while operating a vehicle is not recommended and may be prohibited by law in
some locations. Use caution and follow applicable laws regarding headphone use while operating a vehicle.
Stop using your headphones immediately if they interfere with your ability to remain attentive or if they
interfere with your ability to hear surrounding sounds, including alarms and warning signals, while
operating
a vehicle.
• Use caution if using these headphones while performing any activity that requires your attention. Do not use
the headphones when the inability to clearly hear surrounding sounds may present a danger to yourself or
others, for example while riding a bicycle or walking in or near traffic, a construction site, railroad, etc.
• Do NOT use the headphones if they emit any loud unusual noise. If this h
appens, turn the headphones off
and contact Bose customer service.
• Remove product immediately if you notice heat coming from the product.
Contains small parts which may be a choking hazard. Not suitable for children under age 3.
This product contains magnetic material. Consult your physician on whether this might affect your
implantable medical device.
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• To reduce the risk of fire or electrical shock, do NOT expose this product to rain, dripping, splashing, or
moisture and do not
place liquid filled objects such as vases, on or near the product.
• Keep the product away from fire and heat sources. Do NOT place naked flame sources, such as lighted
candles, on or near the product.
• Use this product only with an agency approved LPS power supply which meets local regulatory requirements
(e.g., UL, CSA, VDE, CCC).
• Do NOT make unauthorized alterations to this product.
• If the battery leaks, do not allow the liquid to come in contact with the skin or eyes. If contact is made, seek
medical advice.
• Do not expose products containing batteries to excessive heat (e.g. from storage in direct sunlight, fire
or the like).
• Do NOT wear while charging.
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REG U L ATO RY A ND L EGA L INFO RM AT I O N
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installa
tion. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving product or antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to
operate this equipment.
This device complies with p
art 15 of the FCC Rules and with ISED Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause
undesired operation.
This device complies with FCC and ISED Canada radiation exposure limits set forth for general population.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
Meets IMDA Requirements.
FCC ID: A94437310 | IC: 3232A-437310
CAN ICES-3(B)/NMB-3(B)
For Europe: Frequency band of operation 2400 to 2483.5 MHz. | Maximum transmit power less than
20 dBm EIRP.
This symbol means the product must not be discarded as household waste, and should be delivered to
an appropriate collection facility for recycling. Proper disposal and recycling helps protect natural
resources, human health and the environment. For more information on disposal and recy
cling of this
product, contact your local municipality, disposal service, or the shop where you bought this product.
Low-power Radio-frequency Devices Technical Regulations
Without permission granted by the NCC, any company, enterprise, or user is not allowed to change frequency,
enhance transmitting power or alter original characteristic as well as performance to a approved low power
radio-frequency devices. The low power radio-frequency devices shall not influence aircraft security and
interfere legal communications; If found, the user shall cease operating immediately until no interference is
achieved. The said legal communications means radio communications is operated in compliance with the
Telecommunications Management Act. The low power radio-frequency devices must be susceptible with the
interference from legal communications or ISM radio wave radiated devices.
DON’T attempt to remove the rechargeable lithium-ion battery from this product. Contact your local Bose
retailer or
other qualified professional for removal.
Removal of the rechargeable lithium-ion battery in this product should be conducted only by a qualified
professional. Please contact your local Bose retailer or see products.bose.com/static/compliance/index.html
for further information.
Please dispose of used batteries properly, following local regulations. Do not incinerate.
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REG U LREG
ATOURY
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RYL INFO
EGA LRMAT
INFOIO
RM
NAT I O N
China Restriction of Hazardous Substances Table
Names and Contents of Toxic or Hazardous Substances or Elements
Toxic or Hazardous Substances and Elements
Lead
(Pb)
Mercury
(Hg)
Cadmium
(Cd)
Hexavalent
(CR(VI))
Polybrominated
Biphenyl
(PBB)
Polybrominated
diphenylether
(PBDE)
PCBs
X
O
O
O
O
O
Metal Parts
X
O
O
O
O
O
Plastic Parts
O
O
O
O
O
O
Speakers
X
O
O
O
O
O
Cables
X
O
O
O
O
O
Part Name
This table is prepared in accordance with the provisions of SJ/T 11364.
O: Indicates that this toxic or haza
rdous substance contained in all of the h
omogeneous materials for
this part is below the limit requirement of GB/T 26572.
X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous
materials used for this part is above the limit requirement of GB/T 26572.
Taiwan Restriction of Hazardous Substances Table
Equipment name: Bose QuietComfort Headphones Type designation: 442395
Restricted substances and its chemical symbols
Unit
Lead
(Pb)
Mercury
(Hg)
Cadmium (Cd)
Hexavalent
chromium
(Cr+6)
Polybrominated
biphenyls (PBB)
Polybrominated
diphenyl ethers
(PBDE)
PCBs
-
b
b
b
b
b
Metal Parts
-
b
b
b
b
b
Plastic Parts
b
b
b
b
b
b
Speakers
-
b
b
b
b
b
Cables
-
b
b
b
b
b
Note 1: “b” indicates that the percentage content of the restricted substance does not exceed the percentage of reference
value of presence.
Note 2: The “−” indicates that the restricted substance corresponds to the exemption.
Date
of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “3” is 2013
or 2023.
China Importer: Bose Electronics (Shanghai) Company Limited, Level 6, Tower D, No. 2337 Gudai Rd. Minhang
District, Shanghai 201100 | EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands
| Mexico Importer: Bose de México S. de R.L. de C.V., Avenida Prado Sur #150, Piso 2, Interior 222 y 223,
Colonia Lomas de Chapultepec V Sección, Miguel Hidalgo, Ciudad de México, C.P. 11000 Phone Number:
+5255 (5202) 3545 | Taiwan Importer: Bose Limited Taiwan Branch (H.K.), 9F., No.10, Sec. 3, Minsheng E. Road,
Zhongshan Dist. Taipei City 10480, Taiwan Phone Number: +886-2-2514 7676 | UK Importer: Bose Limited,
Bose House, Quayside Chatham Maritime, Chatham, Kent, ME4 4QZ, United Kingdom
Input Rating: 5V p 0.5A | Charging Temperature Range: 32° F to 113° F (0° C to 45° C) |
Discharging Temperature Range: -4° F to 140° F (-20° C to 60° C)
The CMIIT ID
is located inside the earcup under the scrim.
License Disclosures: To view the license disclosures that apply to the third-party software packages included
as components of the Bose QuietComfort Headphones, use the Bose Music app. You can access this
information from the Settings menu.
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REG U L ATO RY A ND L EGA L INFO RM AT I O N
Apple, the Apple logo, iPad, and iPhone are trademarks of Apple Inc., r egistered in the U.S. and other countries.
App Store is a service mark of Apple Inc. The trademark “iPhone” is used in Japan with a license from
Aiphone K.K.
Use of the Made for Apple badge means that an accessory has been designed to connect specifically to the
Apple p
roduct(s) identified in the badge, and has been certified by the developer to meet Apple performance
standards. Apple is not responsible for the operation of this device or its compliance with safety and
regulatory standards.
The Bluetooth® word mark and logos are registered trademarks owned by
Bluetooth SIG, Inc. and any use of
such marks by Bose Corporation is under license.
Google Play is a trademark of Google LLC.
This product incorporates Spotify software which is subject to third-party licenses found here:
www.spotify.com/connect/third-party-licenses
Spotify is a registered trademark of Spotify AB.
USB Type-C® and USB-C® are registered trademarks of USB Implementers Forum.
Bose, Bose Music, the Bose Music logo, and QuietComfort are trademarks of Bose Corporation. | Bose
Corporation Headquarters: 1-877-230-5639 | ©2023 Bose Corporation. No part of this work may be
reproduced, modified, distributed, or otherwise used without prior written permission.
Please complete and retain for your records
The serial and model numbers are located inside the earcup under the scrim.
Serial number: ____________________________________________________________________________
Model number: 437310
Please keep your receipt. Now is a good time to register your Bose product. You can
easily do this by going to
worldwide.Bose.com/ProductRegistration
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C O NTE NTS
WHAT’S IN THE BOX
Contents.............................................................................................................................................................................. 10
BOSE MUSIC APP
Download the Bose Music app.................................................................................................................................. 11
Add the headphones to an existing account....................................................................................................... 11
HEADPHONE CONTROLS
Power on.............................................................................................................................................................................. 13
Power off..................................................................................................................................................................
............ 14
Auto-off..................................................................................................................................................................... 14
Media playback and volume........................................................................................................................................ 15
Phone calls.......................................................................................................................................................................... 16
Noise cancellation........................................................................................................................................................... 17
Mobile device voice control......................................................................................................................................... 18
SHORTCUTS
Use your shortcut....................................................................................
......................................................................... 19
Change or disable your shortcut............................................................................................................................... 19
NOISE CANCELLATION
Noise cancelling modes................................................................................................................................................ 20
Change the noise cancelling mode.......................................................................................................................... 21
Noise cancellation while on a call............................................................................................................................. 21
Use noise cancellation only......................................................................................................................................... 22
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C O NTE NTS
BLUETOOTH® CONNECTIONS
Connect using the Bose Music app
......................................................................................................................... 23
Connect using the Bluetooth menu on your mobile device.......................................................................... 23
Disconnect a mobile device........................................................................................................................................ 25
Reconnect a mobile device......................................................................................................................................... 25
Connect another mobile device................................................................................................................................ 25
Identify connected mobile devices.......................................................................................................................... 25
Switch between two connected mobile devices..............................................
................................................. 26
Reconnect a previously connected device........................................................................................................... 26
Clear the headphone device list................................................................................................................................ 26
BATTERY
Charge the headphones................................................................................................................................................ 27
Charging time......................................................................................................................................................... 27
Hear the battery level.......................................................................................................................................... 27
HEADPHONE STATUS
Bluetooth status .......................................................................................
....................................................................... 28
Battery status ................................................................................................................................................................... 28
Charging status ................................................................................................................................................................ 29
Update and error status ............................................................................................................................................... 29
WIRED CONNECTION
Connect the audio cable and microphone........................................................................................................... 30
CONNECT BOSE PRODUCTS
Connect a Bose Smart Speaker or Soundbar...................................................................................................... 31
Benefits................................................
..................................................................................................................... 31
Compatible products........................................................................................................................................... 31
Connect using the Bose Music app.............................................................................................................. 31
Reconnect to a Bose Smart Speaker or Soundbar............................................................................................ 32
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C O NTE NTS
CARE AND MAINTENANCE
Store the headphones................................................................................................................................................... 33
Clean the headphones.................................................................................................................................................. 35
Replacement parts and accessories.........
.............................................................................................................. 35
Limited warranty............................................................................................................................................................... 35
Serial number location................................................................................................................................................... 35
TROUBLESHOOTING
Try these solutions first.................................................................................................................................................. 36
Other solutions................................................................................................................................................................. 36
Reset the headphones..............................................................................................................................................
..... 40
Restore the headphones to factory settings........................................................................................................ 41
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W H AT’ S IN TH E B OX
CONTENTS
Confirm that the following parts are included:
Bose QuietComfort Headphones
Carry case
USB Type-A to USB Type-C® cable
3.5 mm to 2.5 mm audio cable
with microphone
NOTE: If any part of your product appears to be missing or damaged, don’t use it.
Visit support.Bose.com/QC for troubleshooting articles, videos, and
product repair or replacement.
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B O S E MU S IC A P P
The Bose Music app lets you set up and control the headphones from any mobile
device, such as a smartphone or tablet.
Using the app, you can manage Bluetooth connections, manage headphone settings,
choose your voice prompt language, and access new features through updates.
NOTE: If you’ve already created a Bose Music account for another Bose product, add
the headphones to your existing account (see
the bottom of page 11).
DOWNLOAD THE BOSE MUSIC APP
1. On your mobile device, download the Bose Music app.
BOSE MUSIC
2. Follow the app instructions.
ADD THE HEADPHONES TO AN EXISTING ACCOUNT
To add your Bose QuietComfort Headphones, open the Bose Music app and add
your headphones.
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H EA D P H O NE C O NTRO LS
The headphone controls are located on the back of the earcups.
Action button
Multi-function button
Power/Bluetooth
switch
Volume up
Volume down
2.5 mm audio port
USB-C® port
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POWER ON
Slide the Power/Bluetooth switch to the right l.
A voice prompt announces the battery level, and the status light glows according to
the current charge level (see page 28).
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H EA D P H O NE C O NTRO LS
POWER OFF
Slide the Power/Bluetooth switch to the left.
NOTE: When the headphones are powered off, noise cancellation is disabled.
Auto-off
Auto-off conserves the headphone battery when they aren’t in
use.
To enable and customize the auto-off feature, use the Bose Music app. You can
access this option from the Settings menu.
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MEDIA PLAYBACK AND VOLUME
The Multi-function button and volume buttons control media playback and volume.
Volume up
Multi-function button
Volume down
FUNCTION
WHAT TO DO
Play/Pause
Press the Multi-function button.
Skip forward
Double-press the Multi-function button.
Skip backward
Triple-press the Multi-function button.
Volume up
Press H.
Volume down
Press z.
NOTES:
• To quickly increase the volume, press and hold H.
• To quickly decrease the volume, press and hold z.
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H EA D P H O NE C O NTRO LS
PHONE CALLS
The Multi-function button controls phone calls. The Action button enables you to
mute the audio while on a call.
Multi-function
button
Action
button
Microphone
FUNCTION
WHAT TO DO
Answer/End a call
Press the Multi-function button.
Decline an incoming call
P
ress and hold the Multi-function button for 1 second.
Answer a second incoming call
and put the c
urrent call on hold
While on a call and a second incoming call is ringing,
press the Multi-function button.
Decline a second incoming call
and stay on current call
While on a call and a second incoming call is ringing,
press and hold the Multi-function button for 1 second.
Switch between two calls
While two calls are active, double-press the
Multi-function button.
Create a conference call
While two calls are active, press and hold the
Multi-function button for 3 seconds.
Mute/Unmute a call
While on a call, double-press the Action button.
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NOISE CANCELLATION
The Action button allows you to quickly and easily switch between noise
cancelling modes.
For information about noise cancelling modes, see page 20.
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H EA D P H O NE C O NTRO LS
MOBILE DEVICE VOICE CONTROL
You can use the headphones to access voi
ce control on your mobile device.
Press and hold the Multi-function button.
NOTE: You can’t access voice control while on a call.
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S H O RTC U TS
A shortcut enables you to quickly and easily access one of the following functions:
• Access Spotify
• Access battery level
NOTE: By default, accessing battery level is enabled.
USE YOUR SHORTCUT
Press and hold the Action button.
CHANGE OR DISABLE YOUR SHORTCUT
To change or disable your shortcut, use the Bose Music app. You can access this
option from the main screen.
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NO IS E CA NC E L L AT IO N
Noise cancelling reduces unwanted noise, providing a clearer, more lifelike
audio performance.
You can choose between two pre-configured noise cancelling modes —
Quiet or
Aware — or create up to two of your own custom modes.
Choose your noise cancelling mode based on your listening p
references
and environment.
NOISE CANCELLING MODES
MODE
DESCRIPTION
Quiet
Full noise cancellation with Bose-optimize
d audio. Allows you to block
out distractions using the highest level of noise cancellation.
Aware
Full transparency with Bose-optimized audio. Allows you to hear your
surroundings while enjoying your audio.
Custom
Custom noise control (noise cancellation or wind blocking) based on
your listening preferences and environment.
NOTE: You can create up to two custom modes using the Bose Music
app. To access this option, tap Modes on the main screen.
NOTE: By default, the headphones power on in Quiet Mode. To set the headphones
to power on with the last mode used, use the Bose Music app. You can access
this option from the Settings menu.
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CHANGE THE NOISE CANCELLING MODE
Press the Action button.
A voice prompt announces the selected mode.
TIP: You can also change the mode using the Bose Music app. To access this option,
tap Modes on the main screen.
NOISE CANCELLATION WHILE ON A CALL
When you make or receive a call, the he
adphones remain at the current noise
cancellation setting and self voice is activated. Self voice helps you hear yourself
speak more naturally.
To adjust noise cancellation while on a call, change the mode (see “Change the noise
cancelling mode”).
NOTE: To adjust self voice, use the Bose Music app. You can access this option from
the Settings menu.
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NO IS E CA NC E L L AT IO N
USE NOISE CANCELLATION ONLY
You can use noise cancellation only, without audio or interruptions from phone calls.
1. Do one of the following:
• Disconnect your mobile device (see page 25).
• Turn the Bluetooth feature off on your mobile device.
2. Press the Action button change the mode (see page 21).
NOTE: To reconnect your mobile device, select the headphones from the Bluetooth
list on your device.
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B LU ETO OTH C O NNECT IO NS
You can store up to eight devices in the headphone device list, and the headphones
can be actively connected to two devices at a time (multi-point c
onnection). You can
play audio from only one device at a time.
NOTE: For the best experience, use the Bose Music app to set up and connect your
mobile device (see page 11).
CONNECT USING THE BOSE MUSIC APP
To connect the headphones and manage Bluetooth settings using the Bose Music
app, see page 11.
CONNECT USING THE BLUETOOTH MENU ON YOUR
MOBILE DEVICE
1. Slide the Power/Bluetooth switch to the right l and hold for 3 seconds until you
hear “Ready to connect” and the status light blinks blue.
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3. On your device, enable the Bluetooth feature.
NOTE: The Bluetooth feature is usually found in the Settings menu.
4. Select your headphones from the device list.
NOTE: Look for the name you entered for your headphones in the Bose Music
app. If you didn’t name your headphones, the default name appears.
Bose QC Headphones
Once connected, you hear “Connected to ,” and the status light
glows solid blue for
10 seconds.
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DISCONNECT A MOBILE DEVICE
Use the Bose Music app to disconnect your mobile device.
TIP: You can also use Bluetooth settings to disconnect your device. Disabling the
Bluetooth feature disconnects all other devices.
RECONNECT A MOBILE DEVICE
When powered on, the headphones try to reconnect with the two most
recently-connected devices.
NOTES:
• The device must be within range (30 ft or 9 m) and powered on.
• Make sure the Bluetooth feature is enabled on your mobile device.
CONNECT ANOTHER MOBILE DEVICE
The headphones can be actively connected to two devices at a time
(multi-point connection).
To connect another device, download the Bose Music app (see page 11) or use the
Bluetooth menu on your mobile device (see page 23).
NOTES:
• You can only play audio from one device at a time.
• To manage a multi-point connection, use the Bose Music app. You can access this
option from the Settings menu.
• Di
sabling a multi-point connection disconnects the second connected device.
IDENTIFY CONNECTED MOBILE DEVICES
Slide the Power/Bluetooth switch to the right l and release to hear which device is
currently connected.
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SWITCH BETWEEN TWO CONNECTED MOBILE DEVICES
1. Pause audio on your first mobile device.
2. Play audio on your second mobile device.
NOTES:
• Your headphones receive phone calls from both devices, regardless of which
device is playing audio.
• You can also switch between two devices using the Bose Music app. You can
access this option from the Settings menu.
RECONNECT A PREVIOUSLY CONNECTED DEVICE
1. Slide the Power/Bluetooth switch to the right l and release to hear which device
is connected.
2. Within 2 seconds, slide the Power/Bluetooth switch to the right l and release
again to connect to the next device in the headphone device list.
3. Repeat until you hear the correct device name.
You hear a t
one that indicates when the device is connected.
4. Play audio on the connected mobile device.
NOTE: If two devices are already connected to the headphones, the newlyconnected device replaces the second device that was previously connected.
CLEAR THE HEADPHONE DEVICE LIST
1. Slide the Power/Bluetooth switch to the right l and hold for 15 seconds until you
hear “Bluetooth device list cleared. Ready to connect.”
2. Delete your headphones from the Bluetooth list on your mobile device.
All devices are cleared and the headphones are ready to connect.
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BATTE RY
CHARGE THE HEADPHONES
1. Connect the small end of the USB cable into the USB-C port on the
right earcup.
2. Connect the other end into a USB-A power source such as a computer or
wall charger.
The headphones begin charging, and the status light blinks white for 10 seconds.
When the headphones are fully charged, the status light glows solid white.
NOTE: The headphones don’t play and aren’t available in the Bose M
usic app
while charging.
Charging time
Allow up to 2.5 hours to fully charge the headphones.
A full charge powers the headphones for up to 24 hours.
Hear the battery level
Each time you power on the headphones, a voice prompt announces the battery level.
When the headphone battery is low, you hear “Battery low.”
NOTE: To visually check the battery, see the status light located on the right earcup.
For more information, see “Battery status” on page 28.
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H EA D P H O NE STATU S
The status light is located on the right earcup.
BLUETOOTH STATUS
Shows the Bluetooth connection status.
LIGHT ACTIVITY
SYSTEM STATE
Blinking blue
Ready to connect
Solid blue (10 seconds)
Connected
BATTERY STATUS
Shows the battery level.
LIGHT ACTIVITY
SYSTEM STATE
Solid white
Medium to full charge
Solid amber
Low charge
TIP: You can also check the battery level using the Bose Music app.
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CHARGING STATUS
Shows the chargin
g status.
LIGHT ACTIVITY
SYSTEM STATE
Blinks white 2 times
Charging begins
Solid amber
Charging
Solid white
Full charge
UPDATE AND ERROR STATUS
Shows the update or error status.
LIGHT ACTIVITY
SYSTEM STATE
Fast blinking white (10 seconds)
Updating software (via USB)
Slow blinking white (30 to 60 seconds)
Updating software (wirelessly)
Blinking amber and white
Error - contact Bose customer service
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W IRE D C O NNECTIO N
CONNECT THE AUDIO CABLE AND MICROPHONE
The 2.5 mm to 3.5 mm audio cable has a built-in microphone. You can use the audio
cable for phone calls or listening to audio on your source device when a Bluetooth
connection isn’t available, the headphone battery is depleted, or the headphones are
powered off.
NOTES:
• When the audio cable is connected, Bluetooth connection and the microphone
voice pick-up on the earcups are disabled.
• When the audio cable is connected and the headphone battery is depleted or the
headphones are powered off, the
headphone controls are disabled. Phone calls and
media playback must be controlled on your source device.
• For the best experience, a Bluetooth connection is recommended.
1. Connect the cable into the 2.5 mm port on the left earcup.
2. Connect the other end of the cable into the 3.5 mm port on your source device.
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C O NNECT B O S E P RO D U CTS
CONNECT A BOSE SMART SPEAKER OR SOUNDBAR
Using SimpleSync technology, you can connect the headphones to a Bose Smart
Soundbar or Bose Smart Speaker for a personal listening experience.
Benefits
• Use independent volume controls on each product to lower or mute your Bose
Smart Soundbar while keeping the headphones as loud as you like.
• Hear your music clearly from the next room by connecting the headphones to your
Bose Smart Speaker.
NOTE: SimpleSync technology has a Bluetooth range of up to 30 ft (9 m). Walls and
construction materials can affect reception.
Compatible products
You can connect the headphones to any Bo
se Smart Speaker or Bose
Smart Soundbar.
Popular compatible products include:
• Bose Smart Soundbar 900
• Bose Smart Soundbar 700/Bose Soundbar 700
• Bose Smart Soundbar 600
• Bose Smart Speaker 500/Bose Home Speaker 500
• Bose Home Speaker 300
• Bose Portable Smart Speaker/Bose Portable Home Speaker
New products are added periodically. For a complete list and more information,
visit: support.Bose.com/Groups
Connect using the Bose Music app
1. On the headphones, slide the Power/Bluetooth switch to the right l and hold for
3 seconds until you hear “Ready to connect another device” and the status light
blinks blue.
2. Use the Bose Music app to connect the headphones to a compatible Bose
product. For more information, visit: support.Bose.com/Groups
NOTES:
• Make sure that the headphones are within 30 ft (9 m) of your soundbar or speaker.
• You can connect the headphones to only one product at a time.
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ENG
C O NNECT B O S E P RO D U CTS
RECONNECT TO A BOSE
SMART SPEAKER OR SOUNDBAR
Power on the headphones (see page 13).
The headphones try to connect to the two most recently-connected Bluetooth
devices, including your soundbar or speaker.
NOTES:
• Your soundbar or speaker must be within range (30 ft or 9 m) and powered on.
• If the headphones don’t reconnect, see “Headphones don’t reconnect to a
previously-connected Bose Smart Soundbar or Speaker” on page 39.
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ENG
CA RE A ND MA INTE NA NC E
STORE THE HEADPHONES
The earcups rotate for easy, convenient storage. Place the headphones flat into
the case.
1. Rotate both earcups inward so they lay flat.
Left earcup
Right earcup
2. Fold the left earcup up toward the headband.
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ENG
CA RE A ND MA INTE NA NC E
3. Place the headphones flat in the case.
NOTES:
• Make sure to power off the headphones when not in use.
• Before storing the headphones for more than a few months, make sure the battery
is fully charged.
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ENG
CA RE A ND MA INTE NA NC E
CLEAN THE HEADPHONES
Wipe the outside surfaces with a soft, dry cloth.
Don’t allow moisture to get inside the earcups.
REPLACEMENT PARTS AND ACCESSORIES
Replacement parts and accessories can be ordered through Bose customer service.
Visit: support.Bose.com/QC
LIMITED WARRANTY
Your headphones are covered by a limited warranty. Visit our website at
worldwide.Bose.com/Warranty for details of the limited warranty.
To register your product, visit worldwide.Bose.com/ProductRegistration for
instructions. Failure to register will not affect your limited warranty rights.
SERIAL NUMBER LOCATION
The serial number is located inside the right earcup under the scrim. The scrim is the
inner screen that covers and protects the components inside the earcup.
To view the serial number, grab the scrim at the top edge and gently peel it away.
CAUTION: Be careful not to press down on or remove any other components inside
the earcup as this could damage the headphones.
S/N: 011001000100010A
E
0AE
010001
100100
S/N: 01
Scrim
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ENG
TRO U B L E S H O OT ING
TRY THESE SOLUTIONS FIRST
If you experience problems with your headphones:
• Charge the headphones (see page 27).
• Power on the headphones (see page 13).
• Check the headphones status light (see page 28).
• Make sure your mobile device supports Bluetooth connections (see page 23).
• Move your mobile device closer to the headphones (30 ft or 9 m) and away from
any interference or obstructions.
• Increase the volume on your headphones, mobile device, and music app.
• Connect another mobile device (see page 25).
If you couldn’t resolve your issue, see the table below to identify symptoms and
solutions to common problems. You can also access troubleshooting articles, videos,
and other resources at: support.Bose.com/QC
If you are unable to resolve your issue, contact Bose customer service.
Visit: worldwide.Bose.com/contact
OTHER SOLUTIONS
SYMPTOM
SOLUTION
Headphones don’t
power on
Slide the
Power/Bluetooth switch to the right l (see page 13).
Power off the headphones, then power on again.
Disconnect the audio cable.
Disconnect the USB charging cable.
On your mobile device:
Headphones don’t
connect with
mobile device
• Disable the Bluetooth feature and then re-enable.
• Delete your Bose QuietComfort Headphones from the
Bluetooth list on your device. Connect again.
Connect using the Bluetooth menu on your mobile device
(see page 23).
Clear the headphones device list (see page 26). Connect
again (see page 23).
Visit support.Bose.com/QC to see how-to videos.
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ENG
TRO U B L E S H O OT ING
SYMPTOM
SOLUTION
Uninstall the Bose Music app on your mobile device. Reinstall the
app (see page 11).
Headphones don’t
respond during
app setup
Make sure you’re using the Bose Music app for setup
(see page 11).
Make sure you have given the Bose Music app access to
Bluetooth connections in your mobile device Settings menu.
Make sure the Bluetooth feature is on in
your mobile device
Settings menu.
Uninstall the Bose Music app on your mobile device. Reinstall the
app (see page 11).
Bose Music app can’t
find headphones
Make sure you have given the Bose Music app access to
Bluetooth connections in your mobile device Settings menu.
Connect using the Bluetooth menu on your mobile device
(see page 23).
Bose Music app doesn’t
work on mobile device
Make sure your mobile device is compatible with the Bose Music
app and meets minimum system requirements. For more
information, refer to the app store on your mobile device.
Uninstall the Bose Music app on your mobile device. Reinstall the
app (see page 11).
Make sure both ends of the USB cable are securely connected
into the ports (see page 27).
Headphones don’t
charge
Try a different USB-A wall charger, USB cable, or AC (mains)
power source.
If your headphones have been exposed to high or low
temperatures, let the headphones return to room temperature
and try charging again.
Make sure the volu
me is turned up (see page 15).
Slide the Power/Bluetooth switch to the right l and release to
hear the connected device. Make sure you are using the
correct device.
Press play on your mobile device to make sure audio is playing.
No sound
Play audio from a different application or music service.
Play audio from content stored directly on your device.
If two mobile devices are connected, pause your other
device first.
Restart your mobile device.
Reset the headphones (see page 40).
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ENG
TRO U B L E S H O OT ING
SYMPTOM
SOLUTION
If in a windy environment, create a custom mode with wind
blocking enabled in the Bose Music app. To access this option,
tap Modes on the main screen (see page 20).
Make sure you’re using the Bose Music app for setup
(see page 11).
Play audio from a different application or music service.
Poor sound quality
Play audio from content stored directly on your device.
If two mobile devices are connected, disconnect the
second device.
Turn off any audio e
nhancement features on the device or
music app.
Visit support.Bose.com/QC to see how-to videos.
Reset the headphones (see page 40).
Make sure both ends of the audio cable are securely connected
into the ports (see page 30).
Press play on your source device to make sure audio is playing.
No sound from a
device connected by
the audio cable
Play audio from a different application or music service.
Play audio from content stored directly on your source device.
Increase the volume on the headphones, then increase the
volume on your source device.
Restart your source device.
Poor sound quality from
a device connected by
audio cable
Audio cable microphone
doesn’t work
Action button doesn’t
change the noise
cancelling mode
Make sure both ends of the audio cable are securely connected
into the ports (see page 30).
Restart your source device.
Make sure your mobile device is compatible with the audio cable
(CTIA standard pin connection). Refer to your source device
owner’s guide.
nhancement features on the device or
music app.
Visit support.Bose.com/QC to see how-to videos.
Reset the headphones (see page 40).
Make sure both ends of the audio cable are securely connected
into the ports (see page 30).
Press play on your source device to make sure audio is playing.
No sound from a
device connected by
the audio cable
Play audio from a different application or music service.
Play audio from content stored directly on your source device.
Increase the volume on the headphones, then increase the
volume on your source device.
Restart your source device.
Poor sound quality from
a device connected by
audio cable
Audio cable microphone
doesn’t work
Action button doesn’t
change the noise
cancelling mode
Make sure both ends of the audio cable are securely connected
into the ports (see page 30).
Restart your source device.
Make sure your mobile device is compatible with the audio cable
(CTIA standard pin connection). Refer to your source device
owner’s guide.
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